Bubbly Wash & Fold Pick-Up & Delivery Terms of Service

  TERMS & CONDITIONS OF SERVICE

When scheduling/booking services with Bubbly Wash & Fold LLC, you agree to the following 

terms and conditions of service:

Clothes are machine washable: your items can be washed with water, on a normal washing cycle, and tumble-dried in a dryer.  Bubbly Wash & Fold is not responsible for damage to any clothing and laundry articles that are not able to go through this washing routine. NOTE: we do not read each clothing tag to see how it is recommended to be washed.

Damaged Items: Bubbly Wash & Fold cannot assume responsibility for weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to washing.

Bubbly Wash & Fold cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. 

Bubbly Wash & Fold’s liability with respect to any damaged items shall not exceed two (2) times our charge for cleaning that garment regardless of brand or condition.

Prior to bagging up your laundry, check all pockets! Bubbly Wash & Fold is not responsible for items lost in the wash or laundry damaged by something left in your pocket (Chapstick, crayons, markers, pen, lipstick, gum, etc.). We do our best to check pockets but we expect clothing to be sent with no items left in the pockets.

Any damaged items must be reported via email to hello@bubblysrq.com and scheduled for pickup to Bubbly Wash & Fold for inspection within 3 calendar days.

Contaminated items: We cannot accept items that may pose a risk to the safety of our team and/or the items of other customers cleaned in the same facility. These include items that have been contaminated with:

• Bodily fluids from a human or pet
• Excessive pet hair
• Moisture if the item is still wet or damp
• Mildew
• Bedbugs
• Poison ivy or poison oak oils
• Hazardous chemical residue

Lost items: Please report lost items via email to hello@bubblysrq.com within 3 calendar days. Bubbly Wash & Fold will make its best reasonable effort to track the missing article. Any items determined and proved to have been lost by Bubbly Wash & Fold will be replaced, replaced items shall not exceed two (2) times our charge for cleaning that garment regardless of brand. If we are unable to find a replacement, we will reimburse items not to exceed  two (2) times our charge for cleaning that garment regardless of brand.  Items will be considered lost 30 days after the initial claim is filed.

 
Pick-up/Drop off location: When using our concierge service, Bubbly Wash & Fold is not responsible for your items before they are picked up or after they are dropped off. It is your responsibility to ensure the safety of your items.

Dry Cleaning: Please ensure that there are no dry clean only items in your wash and fold laundry. We cannot take responsibility for any dry clean only items damaged in our wash and fold laundry.

Stains: Please leave us a note with any special instructions, including details pertaining to how the stains originated. Although we will do our best to remove any stains we find, we cannot guarantee all stain removal as some stains will never come out.

Minimum Order Fee: There is a $40 minimum order fee for laundry pick-up ($60 minimum order fee for same day pick-up).

Recurring Plan Cancellation: Must provide two weeks' notice for recurring plan cancellation. 

Service Fee: If clothes are not put out in time for driver pick-up, a $10 service fee is charged.