Christmas Special 20% Off Your Order of $50 or more!
Christmas Special 20% Off Your Order of $50 or more!
Please reach us at Hello@BubblySRQ.com if you cannot find an answer to your question.
On the morning of your scheduled pick-up, a Bubbly driver will arrive sometime in the allotted window of time (7am-10am). But be sure all items are set out by 7AM. Our drivers' routes can change and move up your pickup time.
You can have your items ready in a bag of your choice (garbage bags, reusable, etc.). Please separate any stained items or items that need special care. We are not able to read individual label washing instructions.
Make sure to double check your pockets! Bubbly is NOT responsible for items lost in the wash or damaged by things left in pockets (ChapStick, crayons, markers, pens, lipstick, gum, etc).
From there, your laundry will be out of your hands!
Next day, your driver will bring everything back to you and a text will be sent as soon as your delivery is made.
Trash bags work best or any kind or cinchable bag! Don't worry about labeling or tagging your bags our driver will do that for you!
Unfortunately, we are NOT able to accept laundry that is not bagged, in laundry baskets or laundry hampers.
ITEMS MUST BE BAGGED
No, we will do that for you. If you are wanting an estimate, you can use your scale by weighing yourself and then weighing yourself holding the laundry. The weight of your clothing is done after it's been washed and dried using our trade certified scale.
Yes, there is a $40.00 minimum charge for next day and two-day pick-up & delivery service.
Same day service minimum is $60.
You will be required to pay the minimum fee when you book your service, any overage will be billed prior to your delivery.
Your credit card is charged once your order is complete. If the credit card is declined (expired, lost, account closed or insufficient funds), your order does not get moved to the delivery phase. You can update your payment info by accessing your account or calling us. Once your payment has been received, your order will be delivered within 24 hours.
Your pickup/drop off location should be a safe and secure location where you feel comfortable leaving your personal items. While this is different for everyone, customers often leave their orders at their front door, in front of their garage, on their porch, or inside a secure, gated area. Please note that our drivers are not able to enter any privately owned spaces or residences, so they are not able to enter your home, apartment, car, garage, etc.
We recommend unbagging your items ASAP. This is especially important for duvets and down comforters. Due to humid temps and the goose feathers, it can be difficult to completely dry large bedding. There is always the possibility they may need more time to air dry at home.
Yes, in some cases there are larger items that are charged on a per item basis. Primarily, these items include:
Be sure to email hello@BubblySRQ.com when your order has larger items.
The reason we charge separately for these items is because they require washing and drying to be separated from the rest of your order. Comforters in particular take several hours to dry on air-only setting, which is why it’s an industry standard to charge them at a higher rate.
Additional Service Options: Email hello@BubblySRQ.com when you require additional services.
The easiest way to set permanent special instructions on your account is to e-mail our team at
hello@BubblySRQ.com
For any one-time special instructions please include a note with your order.
Please email us when your order will have large items or require additional services (stain treatment, air dry, steaming, etc.) hello@BubblySRQ.com
Hey, we get it! These things happen. We send a text reminder to help make sure you don’t forget, but life can sometimes get in the way.
To compensate your driver’s time, there will be a $10 missed pick-up fee. We can reschedule the pick-up for the following week - on your normal route day.
If you'd like your items washed that week, we can return later that day or the following day for an additional $10 rush fee.
Of course! We do light stain removal. Please place all stained clothing in a separate bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. It is very useful to know the exact source of each stain, since the best treatment will vary by the type of stain and the fabric type. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stains before putting the garment in the bag, it will increase the odds of success. If you aren’t able to set aside the clothing with stains, we are able to check every item of clothing and pre-treat all stains for an additional .45 per lb.
Hang-dry/Air-dry: Air-dry items are $1 each.
After laundering with the rest of your Wash & Fold, Air Dry items will be hung up to dry in a climate-controlled environment and returned to you on a hanger or folded.
Our Air-Dry service is recommended for delicates and synthetics. Air Dry items are NOT pressed after drying, just folded, so they may be returned with wrinkles.
We do NOT offer dry cleaning services.
We do NOT iron or press clothing. Bubbly is strictly a wash and fold service.
We are not able to read individual label washing instructions. If you have items needing special care, please bag them separately and include instructions for our launderer.
For a family of 4-5, an average is approximately 40-45 lbs per week... if you’d like an estimate before we pick-up your laundry, simply place your hamper on your home scale. We will weigh your order with our Trade Certified Scale once we receive your order and you will be emailed a detailed receipt upon order completion.
At this time, there are a handful of items that we cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:
Certain non-clothing items (These specific non-clothing items often require a specialized cleaning process that we are not equipped to provide as clothing care experts):
Contaminated items (We cannot accept items that may pose a risk to the safety of our team and/or the items of other customers cleaned in the same facility. These include items that have been contaminated with):
Specialty care clothing items(These clothing items require specialty care that falls outside of our area of expertise):
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